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Privacy Policy

Privacy Policy

At Shruti Shah / All Round Performance Coaching, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our digital resources, or book a Discovery Call.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

This may include:

  • Full name
  • Email address
  • Phone number
  • Billing information
  • Information provided when booking a Discovery Call
  • Information submitted through contact forms

Transaction Information

When you purchase a digital guide or book a Discovery Call, we may collect:

  • Products or services purchased
  • Payment confirmation details
  • Order information
  • Transaction records

Payment information is processed securely through our payment providers. We do not store your complete payment card or mobile money details.

2. How We Use Your Information

We use your information to:

  • Process payments and complete orders
  • Provide access to purchased digital guides
  • Confirm and manage Discovery Call bookings
  • Communicate with you regarding your purchases or bookings
  • Respond to enquiries and support requests
  • Improve our website, services, and customer experience
  • Send relevant updates where you have provided consent

3. Discovery Call Bookings

When you book a Discovery Call with Shruti Shah / All Round Performance Coaching, your information may be collected to:

  • Confirm your booking
  • Schedule your session
  • Send appointment reminders
  • Provide information required for your coaching conversation

Appointments are scheduled through our booking platform, which may process your name, email address, and appointment details.

4. Digital Products

Our website provides access to digital resources, including guides and ebooks.

When you purchase a digital product:

  • Your order details are stored securely for record keeping.
  • Access instructions may be sent to the email address provided during checkout.
  • Digital products are intended for personal use only and should not be copied, distributed, or resold.

5. Payment Processing

Payments on our website are processed through secure third-party payment providers.

We use payment services such as PesaPal to process transactions.

We do not have access to or store your full payment credentials. Payment providers handle payment information according to their own privacy and security policies.

6. Cookies and Website Data

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Understand website usage
  • Remember user preferences
  • Improve user experience

You can choose to disable cookies through your browser settings, although some website features may not function correctly.

7. Third-Party Services

We may use trusted third-party services to support our website operations, including:

  • WooCommerce for order processing
  • Payment providers for secure transactions
  • Booking platforms for scheduling appointments
  • Website analytics and performance tools

These providers may process information according to their own privacy policies.

8. How We Protect Your Information

We take reasonable measures to protect your personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Unauthorized disclosure

However, no online system can guarantee complete security.

9. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where applicable
  • Withdraw consent for certain communications

To make a request, contact us using the details below.

10. Data Retention

We keep personal information only for as long as necessary to:

  • Complete transactions
  • Provide requested services
  • Maintain business records
  • Meet legal and accounting requirements

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Shruti Shah
All Round Performance Coaching

Email: [email protected]

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with the revised date.